Puget Sound Pets most often cares for dogs and cats, but we also offer care for birds, rabbits, gerbils and other small animals. We do NOT offer services for horses,livestock, or for any animal that is illegal to own

Should you chose to entrust your dog to us for daily walks, rest assured your dog will only be walked with siblings (dogs that live in the same home) or with dogs that have been approved to walk with your dog via our Buddy Program

We feel the best way to maximize your dog’s walk time is to ensure complete one-on-one attention for your dog(s) and so while we can’t control the public, do our best to ensure your dog does not come into contact with people or other animals when they are out on their walk.

Begin by filling out our questionnaire, emailing us at info@pugetpets.com or by calling us at (206) 354-7861. Please be sure to leave a message

if nobody is able to take your call that includes your name, pet’s name, phone number and a brief description of how we can help you, including dates if you know them). From there we will reach out within 24 hours to discuss setting up a intake visit. This consultation allows us to asses your pet in their home environment, review care/home entry instructions, your scheduling needs, and review our service agreement.

Once we confirm we would be a good match to provide services, we will send you an invitation to download our scheduling application and then we will pair you with a pet care specialists (or two) that can meet your needs.

• At Puget Sound Pets, we understand the importance of investing in the people we trust to care for your pets, which unlike other pet care services, which primarily utilize independent contractors to provide services, all of our team members are employees. This allows us to provide guidance and support to ensure our team can deliver the premiere you expect when you invest in a pet care service such as ours.
• Our selection process is thorough and rigorous to ensure only the most quality of people are providing care. Candidates must first answer a questionnaire designed to demonstrate good judgment and decision making skills. The most promising of candidates are invited to a face to face interview where we delve further into decision making, judgement, basic animal husbandry, and a “how would you handle...” question and answer session.
• If we continue to feel the candidate would be a good fit, they are then invited to a supervised walk with one of our “interview dogs” where we assess how they handle pets that are super friendly, but exuberant/high energy. We review how to approach a new dog, what to do should they encounter concerning behaviors, home security considerations, medication administration, puppy/kitten care, senior pet considerations, customer service and basic pet first aid. Selected candidates are thoroughly background checked by an investigative firm after which Tory or a member of senior management schedules joint walks/visits to help further train, educate, and support our staff in providing premier care. Company policies, pet care expectations, home management/security expectations are also addressed in detail helping ensure they are comfortable with their routine and new clients.
• Upon completion of basic training, all team members are certified in Pet First Aid & CPR

We accept Visa, MasterCard, and American Express via a secure online billing system. Payment is expected every Tuesday for services provided the previous Monday-Sunday.

Puget Sound Pets, LLC is licensed, bonded and insured through Business Insurers of the Carolinas.

Yes our pet care specialists are trained to administer oral medications to pets who’s temperaments allow for that to be done safely. We additionally have staff members that can administer eye/ear medication, injectable medications, and subcutaneous fluids. All of these services are available by special arrangement at an additional cost.

At each meet and greet, we discuss your pets medical conditions and medications. We make sure we have a thorough understanding of your pet’s medical history and any issues that may arise while you are away. Puget Sound Pets is proud to be the only pet Sitting Service of this type in the Seattle area that offers veterinary support. The owners are a veterinarian/veterinary technician that together now have over 20 years of experience in emergency and specialty veterinary medicine. We offer regular continuing education opportunities to our staff and are on call 24/7 when services are actively going on. Our staff stays in regular communication with us while you are away and alerts us right away to even the smallest details they are concerned about. Before you go out of town, we’ll ask you to give us any updates on your pet’s health since the last time we watched them. We also keep your pet’s primary veterinarian’s information in their profile, along with your preferences for emergency hospitals and discuss your philosophy/ wishes in the event we are unable to get in touch with you while you are out of town. In the event of an emergency, we will triage the situation over the phone, provide instruction to the sitter until we can personally assess the situation ourselves. In the event your pet needs emergency veterinary treatment, we will have them taken to the clinic and follow our directives until we are able to reach you for further instructions.

Not at all, we frequently serve clients with house alarms.

Gratuity is entirely at your discretion. If you do decide to leave Gratuity 100% of that goes to the sitter/dog walker that have provided services and if services were split, the gratuity will be prorated between the employees that provided care. Our pet sitting software generates a report card at each visit that includes a link to leave gratuity to simplify the process!

We recommend booking 6-8 weeks in advance for high volume periods of time especially if you are looking for overnight pet care. We have a limited number of overnight pet sitters and they book up fast especially during the holidays, spring break, summer vacation, etc. If we can accommodate your request with less notice we make every effort to accommodate that, however we will NOT consider services for families that have not completed our onboarding process.

We offer dog walking & pet sitting services in the greater Seattle area including Ballard, Fremont, Capital Hill, Queen Anne, Greenlake, Greenwood, Wedgewood, U-District, Shoreline, Columbia City and Renton.

We invoice services through our online billing platform every Tuesday. The invoice will include all services provided the previous Monday-Sunday.

• Non-Holiday Cancellations
  • Recurring Dog Walking Services:
    • 72+ Hours Notice: No Fee
    • Less than 72 Hours Notice: 100% of service total
  • Daytime Pet Sit Visits
    • Daytime Pet Sit Visits
    • 72+ Hours Notice: No Fee
    • Less than 72 Hours Notice: 100% of service total
  • Pet Taxi Services:
    • 72+ Hours Notice: No Fee
    • Less than 72 Hours Notice: 100% of service total
  • Overnight Services
    • 21+ Days Notice: No fee
    • 14-21 Days Notice: 25% of entire bill
    • 7-14 days Hours Notice: 50% of service total
    • Less than 7 days Notice: 100% of the service total
    • Overnights are subject to a 20% non-refundable deposit upon scheduling. The deposit will be applied to the final invoice upon completion of services.
  • Holiday Cancellations
    • Recurring Daytime Dog Walks/Visits Holiday Cancellations
      • Memorial Day Weekend (Friday-Monday)
        • Notice of cancellation of services over this weekend must be received no later than the end of office hours on May 1st of that year
          • Services cancelled after May 1st, will be invoiced in full, including add-on’s and surcharges
        • Independence Day (July 4)
          • Notice of cancellation of services on this day, must be received no later than the end of office hours (6pm) June 1st of that year
            • Services cancelled after June 1st will be invoiced in full, including all surcharges and add-on’s
          • Labor Day Weekend (Friday-Monday)
            • Notice of cancellation of services over this weekend must be received no later than the end of office hours on August 1st of that year
              • Services cancelled after August 1st will be invoiced in full, including all surcharges and add-on’s
            • The week of Thanksgiving (Monday-Sunday)
              • Notice of cancellation of services over this weekend must be received no later than the end of office hours on November 1st of that year
                • Services cancelled after November 1st will be invoiced in full, including all surcharges and add-on’s
              • The week of Christmas (Monday-Sunday)
                • Notice of intent to cancel services over this weekend must be received no later than the end of office hours on December 1st of that year
                  • Services cancelled after December 1st will be invoiced in full, including all surcharges and add-on’s
                • The week of New Years (Monday-Sunday)
                  • Notice of intent to cancel services over this weekend must be received no later than the end of office hours on December 1st of that year
                    • Services cancelled after December 1st will be invoiced in full, including all surcharges and add-on’s
                  • Non-Recurring Daytime Dog Walks/Visits Holiday Cancellations
                    • 15+ Days Notice from the first date of service: No Fee
                    • 11-14 Days Notice from the first date of service: 50% of service total including surcharges/add-on’s will be invoiced to the client
                    • Less than 10 Days Notice from the first date of service: 100% of service total including surcharges/add-on’s will be invoiced to the client.
                      • Any cancellation will apply to the entire date range of the service/booking
                    • Overnight Services Holiday Cancellation Policy
                      • 22+ Days Notice from the first date of service: No Fee
                      • 15-21 Days Notice from the first date of service: 50% of service total including add-on’s & surcharges will be invoiced to the client.
                      • Less than 14 days notice from the first date of service: 100% of service total including add-on’s and surcharges will be invoiced to the client
                        • Any cancellation will apply to the entire date range of the service/booking

 

Puget Sound Pets recommends the use of a lockbox/code system in place of standard keys where possible. This practice ensures uninterrupted access to your home even if we have to send a last minute replacement to cover services. Alternatively, we can use transitional house keys. We need two copies (or a suitable back up method to gain entry should the traditional key fail) for all out of town clients. Most client prefers to exchange keys at the initial meet and greet as any key exchanges outside of this visit incur a $20 fee each trip needed for the exchange. If a client opts to leave a hidden key on location, Puget Sound Pets is not liable for any damages that incur as a result.

Within 1 week of request for return of property.

Office Hours:

• Weekday: 8:00am- 6:00pm
• Weekend: 10:00am-4:00pm

Pet Care Hours:

• 7 Days a week, 24 hours a day

• Holidays:

• • New Years Day (January 1st)
  • Memorial Day & Associated Weekend (Friday-Monday)
  • Independence Day (July 4th)
  • Labor Day & Associated Weekend (Friday-Monday)
  • Thanksgiving & Black Friday
  • Christmas Eve
  • Christmas Day
  • New Years Eve

• Rates:

• • EVERY service provided on a holiday is invoiced at 1.5x the standard rate for that service.

• Holiday Cancellation Procedures:

• • Holiday Cancellations

• • • Recurring Daytime Dog Walks/Visits Holiday Cancellations

• • • • Memorial Day Weekend (Friday-Monday)

• • • • • Notice of cancellation of services over this weekend must be received no later than the end of office hours on May 1st of that year

• • • • • • Services cancelled after May 1st, will be invoiced in full, including add-on’s and surcharges

• • • • Independence Day (July 4)

• • • • • Notice of cancellation of services on this day, must be received no later than the end of office hours (6pm) June 1st of that year

• • • • • • Services cancelled after June 1st will be invoiced in full, including all surcharges and add-on’s

• • • • Labor Day Weekend (Friday-Monday)

• • • • • Notice of cancellation of services over this weekend must be received no later than the end of office hours on August 1st of that year

• • • • • • Services cancelled after August 1st will be invoiced in full, including all surcharges and add-on’s

• • • • The week of Thanksgiving (Monday-Sunday)

• • • • • Notice of cancellation of services over this weekend must be received no later than the end of office hours on November 1st of that year

• • • • • • Services cancelled after November 1st will be invoiced in full, including all surcharges and add-on’s

• • • • The week of Christmas (Monday-Sunday)

• • • • • Notice of intent to cancel services over this weekend must be received no later than the end of office hours on December 1st of that year

• • • • • • Services cancelled after December 1st will be invoiced in full, including all surcharges and add-on’s

• • • • The week of New Years (Monday-Sunday)

• • • • • Notice of intent to cancel services over this weekend must be received no later than the end of office hours on December 1st of that year

• • • • • • Services cancelled after December 1st will be invoiced in full, including all surcharges and add-on’s

• • • Non-Recurring Daytime Dog Walks/Visits Holiday Cancellations

• • • • 15+ Days Notice from the first date of service: No Fee
      • 11-14 Days Notice from the first date of service: 50% of service total including surcharges/add-on’s will be invoiced to the client
      • Less than 10 Days Notice from the first date of service: 100% of service total including surcharges/add-on’s will be invoiced to the client.

• • • • • Any cancellation, will apply to the entire date range of the service/booking

• • • Overnight Services Holiday Cancellation Policy

• • • • 22+ Days Notice from the first date of service: No Fee
      • 15-21 Days Notice from the first date of service: 50% of service total including add-on’s & surcharges will be invoiced to the client.
      • Less than 14 days notice from the first date of service: 100% of service total including add-on’s and surcharges will be invoiced to the client

• • • • • Any cancellation, will apply to the entire date range of the service/booking