Get in Touch With Us

This page is for reaching the editorial team behind Crypto Casinos. Use it if you have spotted something wrong in a Bitcoin casino review, want a bonus term clarified, or need to know how our rankings are put together. We are an independent comparison site, not a casino — we cannot access anyone's account, process a withdrawal, or release a held balance.

Email Us

Email is the only channel we run. Write to [email protected] and a member of the editorial team will read it. We do not publish a phone number, and we do not operate live chat or social media support accounts — if anyone contacts you claiming to represent Crypto Casinos on a messaging app and asks for a deposit, a wallet seed phrase or a private key, it is not us. No legitimate site, ours or a casino's, ever needs your seed phrase.

A few details speed things up considerably: the page you were reading, the casino involved, the exact wording of the offer or fact you are querying, and the date you saw it. Our review pages carry a fact-check date — ours currently reads Sep 23, 2026 — and bonus terms at offshore crypto casinos change without notice, so knowing when you looked matters.

What We Can Help With

• Corrections — a wagering requirement that no longer matches the operator's own terms, a coin we list that is no longer supported, a licensing detail that has changed. These get priority.
• Questions about our rankings — why one BTC casino sits above another, or what a rating is based on.
• Bonus terms we have summarized — if our shorthand for a playthrough condition or time limit is unclear, ask and we will point you to the operator's full terms.
• Coverage requests — a crypto casino you want reviewed, or a topic like wallet setup, gas fees or provably fair verification you want explained.
• Commercial enquiries — operators and agencies should say so in the subject line.
• Responsible gambling concerns — mention it and we will reply with resources rather than a standard answer.

What We Cannot Help With

We have no relationship with any casino's support desk, compliance team or payments department. Messages about the following need to go to the operator directly, or to the regulator named on its licence page:

• Unpaid or delayed withdrawals, frozen balances, closed accounts.
• Failed on-chain deposits, wrong-network transfers, or transactions sent to the wrong address. Once a blockchain transaction confirms, neither we nor the casino can reverse it.
• Identity verification requests. If a site asks for documents, that is between you and the operator. We will not advise anyone on getting around KYC, anti-money-laundering or sanctions checks, on using a VPN against a site's terms of service, or on bypassing a state geoblock. Sites routinely void balances over it.
• Definitive legal or tax answers. We can explain the general picture; we cannot tell you what is lawful where you live. See a qualified professional.

How We Make Money, Stated Plainly

Crypto Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position: the order of the casinos we list is set editorially, and an operator cannot pay to move up or to have a drawback removed. If you believe a review reads like an advert, that is a fair thing to email about and we will look at it again.

Our assessments come from documented research — reading operator terms, licence pages, payment and withdrawal policies, and game provider lists — not from playing or depositing. We do not claim to have tested payout speeds, and any withdrawal timing you see quoted is the operator's advertised figure, not a measured one. Ratings are our own editorial scores and are not customer-review averages.

Correcting an Offer or a Payment Detail

Most corrections we receive concern bonuses or money movement, so here is the detail that helps us act fast.

On bonuses, send us the headline and the condition you think is wrong. For context, the offers we currently list across our top-ranked sites are a mix of cashback and deposit-match structures — BetPanda's 10% weekly cashback, CoinPoker Casino's 150% welcome bonus up to $2,000, Cryptorino's 100% match up to 1 BTC plus 10% weekly cashback, Punkz's 20,000 USDT welcome package with 15% cashback, Hyperlucky's 20% daily cashback up to $10,000 with 100 free spins, Winna's rakeback up to 60% with 25% instant cashback, Thrill's rakeback up to 70% plus 10% cashback, BC Game's four match bonuses up to $4,000 with 400 free spins, Wild.io's up-to-350% three-deposit package with 200 free spins, and Vave's up to 550 USDT plus a free bet and 5% cashback. Every one of those carries wagering or playthrough requirements, minimum deposits, time limits, game weightings and maximum-conversion caps set by the operator, and cashback and rakeback percentages usually depend on VIP tier or net losses over a defined period. We publish those conditions alongside the headline; if a page of ours shows a figure without them, tell us and we will fix it.

On payments, crypto casinos serving US players run on-chain deposits and withdrawals from self-custody or exchange wallets rather than cards or bank transfers. Typical coin support across the sites we cover includes Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with wider altcoin support varying by operator. Three things differ site to site and are worth flagging to us if our page is out of date: the number of network confirmations required before a deposit credits, minimum and maximum withdrawal limits, and whether the casino absorbs the network or gas fee or passes it on. Stablecoins such as USDT and USDC hold dollar value during play, which matters because a BTC or ETH balance can lose value while it sits in an account — crypto price volatility is a real risk on top of the gambling risk itself.

Questions About Our Top-Ranked Sites

Readers email most often about the three casinos at the top of our list, so here is what we can and cannot answer for each.

BetPanda

BetPanda heads our BTC casino ranking on the strength of a straightforward cashback structure rather than a headline deposit match: 10% weekly cashback, which suits players who deposit steadily instead of chasing a one-off bonus. The rate and the qualifying losses are set by the operator and typically tied to a defined weekly period, so read its promotions terms before relying on a figure. The limitation is exactly that simplicity — there is no large upfront welcome match here, so a player looking to stretch a first deposit will find more headline value elsewhere. We can explain how we scored it; we cannot chase a cashback credit that has not appeared.

CoinPoker Casino

CoinPoker Casino earns its place because of the poker room sitting beside the casino floor, which is unusual in this field and matters to readers in states with no legal online poker. Its 150% welcome bonus up to $2,000 is one of the larger matches we list, and like all such offers it releases against playthrough requirements within a set window, with table games typically contributing less than slots. The drawback: a poker-first platform tends to have a narrower slot and live dealer catalogue than a pure casino, so slot-focused players may find the range thinner than they expect.

Cryptorino

Cryptorino is here for combining both structures — a 100% match up to 1 BTC alongside 10% weekly cashback — which gives a Bitcoin-denominated player upfront value and ongoing return. Denominating the cap in BTC cuts both ways, and that is the honest limitation: the dollar value of a 1 BTC ceiling moves with the market, and a bonus balance held in BTC can shrink in real terms while you are still working through the wagering requirement. Holding in USDT or USDC avoids that, but may change how the offer applies.

For every site above, the same caveat holds: these are researched assessments of publicly available terms, dated Sep 23, 2026, and operators change offers at will.

Games and the Wider Offering, If That's Your Question

We get asked what these sites actually carry. Broadly: slots from providers such as Pragmatic Play, NetEnt and others; live dealer rooms including blackjack, roulette and baccarat, commonly powered by Evolution; RNG table games; and the crypto-native category of originals — crash, dice, plinko and in-house titles, many of which publish a provably fair seed you can verify yourself. Provably fair applies to in-house games; third-party slots rely instead on RNG certification from independent testing labs. Several of these operators also run sportsbooks alongside the casino, and CoinPoker Casino adds peer-to-peer poker, where you play other players for a rake rather than against the house. Those adjacent products usually sit under the same wallet and the same bonus terms, but not always — sportsbook wagering often counts differently toward a casino playthrough. If our page is unclear on that split, email us.

Legal Standing, Age and Getting Support

Be aware of the ground you are on before you write to us about it. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, and for most US players they sit in a legal grey area rather than being clearly regulated. A handful of states license online casino gaming — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — but those regulated operators do not run on crypto. State law varies and some states are explicitly restrictive; offshore sites self-restrict certain states, and the excluded list differs by operator. Check your own state's position, and treat anything we publish as general information rather than legal advice. The same goes for tax: US players are technically liable for tax on gambling winnings and on crypto gains, and a tax professional, not us, should tell you what that means for you. Nothing about pseudonymous play changes those obligations.

Age minimums are set by the site and by applicable state rules: 18+ at most offshore operators, 21+ at some and in some states. Check the site's terms and confirm you meet its minimum before registering. Readers comparing options outside this market sometimes find our rundown of casinos outside the GamStop scheme useful for context on how self-exclusion differs between regulated and offshore operators.

Gambling costs money and most sessions end in a loss. Crypto adds a second layer of risk, because the coin you deposit can fall in value independently of how you do at the tables. Set a limit you can afford to lose and stop there; never deposit to recover a previous loss. If gambling is causing you difficulty, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Offshore sites may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, so check what tools exist before you sign up — and if a site you are using offers none, tell us and we will note it in the review.

Response Times and Privacy

We aim to reply within two business days. Corrections with a source attached move fastest. We are a small editorial team, not a support desk, so please do not send the same message repeatedly.

We only use what you send us to answer you and to correct our pages. Do not email us wallet addresses, private keys, seed phrases, exchange logins, casino passwords or scans of identity documents — we have no use for any of it and no reason to hold it. If a message we publish as feedback would identify you, we will ask first.

If you are unsure which casino suits you, start with the criterion that actually decides it for you: fastest advertised payouts, deepest slot library, poker alongside the casino, or the bonus structure that fits how you deposit. Read the operator's full terms before committing funds, then email us if something does not add up.